At Zoharet, we want to ensure that your jewelry arrives safely and on time. Below, you will find important details regarding our shipping process, including shipping methods, costs, and delivery timelines. Please take a moment to read through our policy before placing your order.
We currently offer shipping within India and select international locations. Please refer to the checkout page to see if we ship to your country.
We use trusted third-party delivery partners to ship your orders, including:
We strive to ensure timely and secure delivery for all orders.
Order Processing: All orders are typically processed and dispatched within 2-3 business days of receipt. Orders are processed Monday to Friday, excluding weekends and public holidays.
Custom Orders: If you have placed an order for custom or personalized jewelry, processing may take longer. You will be notified of the estimated shipping time upon order confirmation.
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. After dispatch, you will receive another email containing tracking information for your shipment.
Shipping fees are calculated at checkout based on the delivery address, the size of your order, and the shipping method you choose.
Please note that shipping fees for international orders will vary based on the destination country and package weight.
Domestic (Within India):
International Shipping:
Please note that delivery times are estimates and may vary based on the shipping carrier, customs processing, and other factors beyond our control.
Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your shipment. You can use the tracking number on the shipping carrier's website to monitor your order's progress.
While we strive to ensure timely delivery, certain factors may cause delays, including but not limited to:
If your order has been delayed, please contact our customer support team at wecare@zoharet.com for assistance.
Please ensure that the shipping address you provide is accurate and complete. Zoharet is not responsible for any delays or issues caused by incorrect or incomplete shipping addresses. If you notice an error in your shipping information after placing the order, please contact us immediately at wecare@zoharet.com, and we will do our best to make changes before the order is shipped.
For international orders, please note that any customs duties, taxes, or import fees that may apply upon arrival in your country are the responsibility of the customer. These charges are not included in the shipping fee and will be collected by the customs authorities or the shipping carrier.
Please check with your local customs office for more information on import duties and taxes.
If a package is returned to us due to an incorrect address or failure to collect from the carrier, we will notify you and offer to resend the package. The additional shipping costs for re-shipping will be borne by the customer.
While we take great care in packaging your jewelry securely, if your order is lost or damaged during shipping, please contact us within 48 hours of receiving the package (or if it hasn't arrived by the expected delivery date).
Damaged Items: If your order arrives damaged, please email us at wecare@zoharet.com with photos of the damaged packaging and product. We will either send you a replacement or process a refund as per our Return & Refund Policy.
Lost Packages: In case of a lost package, we will file a claim with the carrier on your behalf. If your package cannot be located, we will either reship your order or offer a refund, depending on the circumstances.
If you have any questions or concerns about shipping, feel free to contact us:
Email: wecare@zoharet.com
Phone: (+91) 950 995 3132
Thank you for choosing Zoharet. We’re committed to providing you with exceptional service and high-quality jewelry. We hope you enjoy your purchase and look forward to serving you again soon!
